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Knowledge Base · Asset Management & Tracking

Frequently asked questions, clearly answered.

Clear, direct answers on how RFID-enabled Auto-ID transforms the way organisations identify, locate and manage returnable and movable assets.

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Fundamentals

Common questions about Fundamentals.

Asset management and tracking is the practice of digitally identifying, locating and monitoring physical assets across their full lifecycle. It spans acquisition and deployment, movement through the supply chain, use by personnel or customers, and service and return. A modern system gives each asset a unique digital identity and records every transaction — so you always know where each asset is, who holds it, and its operational status, in real time.
Any returnable, movable or high-value physical asset. Assets are registered with a unique identity and then checked out and checked in across company locations, with company personnel, or with customers — and asset sale and service transactions are supported too. Common examples include:
  • Rental and field equipment
  • Returnable containers and supply-chain assets
  • Tools, instruments and test equipment
  • IT hardware and high-value portable devices
It’s knowing an asset’s complete chain of possession and history — from origin to its current location. That includes its source, status, every transaction, and who handled it at each step. Full traceability lets you verify an asset is genuine, prevent counterfeit or substituted assets from entering your supply chain, and recover overdue assets held at customer sites.
Every scan records the full story of the asset at that moment — the five W’s, plus how.
  • Who scanned it — a person or an automated reader
  • What the item is — by its unique code
  • Where it is — location and GPS coordinates
  • When it happened — date and time stamp
  • Why — the transaction: receipt, issue, delivery, pickup or service
  • How it was identified — RFID, barcode or manual entry
Together these build a complete, tamper-evident history for every asset.

Technology & Accuracy

Common questions about Technology & Accuracy.

RFID uses a tagged microchip carrying a unique ID code, read wirelessly by a reader — no line of sight, no manual entry. Pulling the trigger (or passing the asset before a reader) captures the code via radio signals. Because RFID reads many tags at once and doesn’t need direct sight of a label, every scan records the asset’s identity, location, time and transaction automatically — building a digital trail as the asset moves between locations and users.
Both work, but UHF RFID is better suited to high-value returnable assets and automation.
  • Line of sight: barcodes require it; RFID does not.
  • Speed: barcodes read one at a time; RFID reads many tags rapidly.
  • Security: barcodes are easy to duplicate; RFID’s chip-based ID is extremely hard to counterfeit and supports encryption.
  • Durability: barcode labels degrade with scratches, dust and oil; bonded RFID tags survive harsh environments for years.
  • Automation: RFID is built for hands-free, IoT-driven data capture.
Manual entry — reading an ID, writing it down, then keying it in — carries an error rate of around 20%. Most errors come from transposition and illegible or missing identifiers, and they compound: staff return to the asset to re-check, productivity falls, and organisations can lose 10–15% of assets a year because misplaced or idle assets can’t be traced or recovered. When you can’t trust your data, neither can your customer.
Close to 100% accuracy. Because Auto-ID technology reads the asset identity by machine rather than by hand, it eliminates transcription errors, speeds up processing, removes repetitive manual effort, and lowers labour cost — restoring trust in your inventory data at a fraction of the cost of manual reconciliation.

Operations & Field Use

Common questions about Operations & Field Use.

Yes — a capable mobile app supports full offline transactions. Data is encrypted locally on the device and syncs to the central system automatically once connectivity returns. This matters most for field operations such as delivery and pickup in areas with poor or no network coverage, so the team is never blocked.
By recording every transaction in a closed loop and giving each asset a unique, non-duplicatable identity. The system shows the last known location and holder of every asset, while outstanding-asset reports and alerts flag items idle at customer sites. Since assets outstanding beyond a threshold are often never returned, proactive recovery prevents write-offs and reduces unnecessary new purchases.
Items are scanned in and out automatically, so stock counts are always accurate and current. On receipt, a scan checks the item in against the expected delivery; on issue, a scan checks it out to a location, vehicle, person or customer. Because identification is by machine, there’s no clipboard, no re-keying, and no count that never quite matches. You can run an instant physical inventory check on the floor at any time, with discrepancies available for review on the spot.
Yes — it’s well suited to rental and hire fleets. You always know which unit is out, who holds it, and when it’s due back. On return, operators log the condition against the record, so damage or loss is attributed to the right customer and charged fairly. Higher visibility means each unit is re-hired sooner and more often, lifting utilisation across the fleet.
It enforces checks automatically instead of relying on visual inspection. The system tracks service-due dates, maintenance and certification for every individual asset, issues proactive alerts, and can quarantine or mark assets “Do Not Use” so out-of-test or damaged assets are never deployed. Built-in data validation aligns with good manufacturing practices and information-governance standards.

Authenticity & Brand Protection

Common questions about Authenticity & Brand Protection.

By giving every item a unique, non-fakeable identity that can’t be copied. A UHF RFID tag or tamperproof barcode carries an iron-clad code tied to a single item. Because that identity is verified at each step, fake or substituted goods are easy to spot and block before they reach the market — protecting both your customers and the brand you’ve built.
It’s digital proof, handed to the customer, that the product they hold is genuine. At the point of sale or delivery, the customer verifies the item from its tag and receives a certificate showing its unique ID, origin and ownership. The certificate travels with the product as evidence of authenticity — turning trust into a visible mark of your quality and strengthening your brand.

Products, Warranty & Circular Economy

Common questions about Products, Warranty & Circular Economy.

Yes — one flexible model describes every product you handle. Each item is given a category and a sub-category, then standard and custom details to define it fully:
  • Category and sub-category to classify the product
  • Standard warranty fields — start date, period and status
  • Common attributes such as serial, lot, supplier, certification and condition
  • As many custom fields as your business needs
Yes — each item carries its warranty and service schedule on its record. You can see warranty coverage at a glance and honour claims quickly, without hunting through paperwork. For products under an Annual Maintenance Contract, the system tracks service-due and certification dates and raises proactive alerts — so visits are scheduled on time and every unit stays compliant and fit for use.
Yes — it follows each item through every loop of its life. Returnable and reusable products only pay off when you can track them. The system helps you recover returnable items and deposits before they’re written off, refurbish units with a full service history attached, and reuse or re-hire the same item many more times a year. It also reports on lifespan and reuse to back up your sustainability claims.

Security, ROI & Deployment

Common questions about Security, ROI & Deployment.

Through layered, enterprise-grade controls.
  • TLS 1.2 encryption for all data in transit
  • Role-based access control and mandatory two-factor authentication
  • One active session per user; automatic lockout after failed logins
  • Firewall and intrusion detection
  • Managed, redundant cloud hosting with 24/7 monitoring
Rapid payback, driven by recovered assets and lower labour cost. Gains commonly include up to 80% higher data-entry efficiency, roughly 30% lower operating cost, reduced asset loss and duplicate purchases, and faster asset turnaround. ROI on automated systems is typically achieved within 12–18 months — and because asset recovery starts immediately, returns begin as soon as the operation goes fully digital.
A smartphone, an RFID reader, and a cloud account — no on-premise servers. Field operators use Android smartphones paired with a Bluetooth UHF RFID reader (or barcode scanning via the phone camera), with thermal-transfer printers for durable labels. The platform itself is fully managed and cloud-hosted, so your team focuses on operations rather than maintaining IT infrastructure.

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