Servotrak · After Sales and AMC Service
From the first day of warranty through annual maintenance contracts, Servotrak ensures every service is transparent, verified, and documented. Real-time tracking. Genuine parts. Customer confirmation. No fake visits. No counterfeits.
The Challenge
Customers don't know if the technician really came. Companies can't prove which parts were installed. Service associates lack tools to document work. Fake visits go undetected. Counterfeit parts slip through.
No way to verify the technician actually visited and completed the work as promised.
No authentication at the point of service. Fake or expired parts installed without detection.
Customers have no idea where their service associate is or when they'll arrive.
Service records are incomplete, scattered, or never reach the customer.
No continuity between warranty and ongoing maintenance. Data is lost. Schedules break.
Company can't optimize, technician lacks tools, customer gets poor experience.
The Solution
A unified platform that bridges warranty and AMC, making every service visible, verified, and documented. From assignment to completion, nothing is hidden.
Live GPS location of service associates, shared via tracking link with customers. Know exactly who's coming, when, and where they are at every moment.
Every replacement part carries a unique QR code. Scan it in the field. Instant authentication. No counterfeits get installed. Complete audit trail.
Photos, parts used, time spent, work performed—all captured at the point of service and shared immediately with the customer. Zero paperwork gaps.
Service completion requires customer PIN verification. Instant confirmation in the cloud. Timestamp, location, full audit trail. No more "did they really come?"
Continuous history from day one through the entire AMC period. No data loss. No workflow interruption. One platform for the entire service lifecycle.
Technician app works without connectivity. Changes queue locally and sync automatically. No data loss. Service records are always eventually consistent.
How It Works
From assignment through completion, transparency is built in at every stage.
Step 1
Assign
Service request creates assignment. Technician receives notification with all details and customer location.
Step 2
Notify
Customer receives SMS with technician name, photo, vehicle details, and live tracking link.
Step 3
Track
Real-time GPS shared with customer. No surprises. Technician navigates with turn-by-turn directions in-app.
Step 4
Execute
Technician arrives, scans parts (QR verification), performs service, documents with photos and comments.
Step 5
Confirm
Customer receives PIN. Shares with technician. Service marked complete. Confirmation sent to customer instantly.
Step 6
Continue
History flows seamlessly into next warranty period or AMC cycle. No gaps. Complete continuity.
The Triple-Win Model
Company, technician, and customer all benefit from transparency and efficiency.
Eliminate fraud: Fake visits are impossible to hide.
Optimize fleet: Real data on technician productivity and routing.
Reduce warranty: Fewer dispute claims with complete documentation.
Build trust: Customers see integrity in every interaction.
Skip callbacks: Complete documentation means fewer return visits.
Built-in tools: Navigation, parts reference, documentation—all in-hand.
Earn trust: Customers see them doing honest work.
Work offline: No need to search for connectivity.
Know where they are: Live tracking, no surprises.
Verify authenticity: Genuine parts, no counterfeits.Receive, Fill, Issue, Deliver, Inventory
Complete proof: Photos, documentation, final confirmation.
Predictable service: On-time, transparent, exactly as promised.
Technical Details
Common Questions
Servotrak captures GPS location, timestamp, and photo evidence at service. The customer receives a PIN and confirms upon completion. The technician’s location is shared in real-time. All of this creates an unfakeable record—no way to claim a visit happened if it didn’t.
Every part has a unique QR code. The technician scans it in the field using their phone. Servotrak verifies authenticity in real-time against your parts database. If it’s counterfeit or expired, the system flags it immediately and blocks installation. All scans are logged for audit.
Yes. Servotrak’s REST API lets you submit service requests, pull live status, update records, and retrieve final proof directly from your ERP. Alternatively, use Servotrak as a standalone platform. You choose the integration depth that fits your workflow.
The mobile app works fully offline. All service records, photos, and documentation are stored locally and sync automatically when the technician regains connectivity. No data is lost, and the system is eventually consistent with the cloud.
Servotrak maintains a continuous service history. When warranty expires, the customer automatically rolls into their AMC schedule using the same platform. No data migration. No workflow interruption. Complete history visible at every stage.
Servotrak generates service history, parts audit trails, technician performance reports, customer ratings, and full compliance-ready exports. All data is timestamped and traceable for audit purposes.
We will map your current SOPs, the compliance load you carry, and the points where data integrity is leaking. Then we will propose a 30-to-60-day proof of concept built around one painful workflow, the one where the win pays for the rest.
