Customers don't know if the technician really came. Companies can't prove which parts were installed. Service associates lack tools. Fake visits go undetected. Counterfeits slip through.
Servotrak • Customer ExplainerCustomers don't know if the technician really came. Companies can't prove which parts were installed. Service associates lack tools. Fake visits go undetected. Counterfeits slip through.
No verification that the technician visited and completed work as promised.
No authentication at point of service. Fake or expired parts installed without detection.
Customers have no idea where their service associate is or when they'll arrive.
Service records are incomplete, scattered, or never reach the customer.
No continuity between warranty and ongoing maintenance. Data is lost. Schedules break.
Company can't optimize. Technician lacks tools. Customer gets poor experience.
Servotrak • Customer ExplainerA unified platform that bridges warranty and AMC, making every service visible, verified, and documented. From assignment to completion, nothing is hidden.
Live GPS location of service associates, shared via tracking link with customers. Know exactly who's coming, when, and where at every moment.
Every replacement part carries a unique QR code. Scan it in the field. Instant authentication. No counterfeits installed. Complete audit trail.
Photos, parts used, time spent, work performed—all captured at point of service and shared immediately with the customer.
Service completion requires customer PIN verification. Instant confirmation in the cloud. Timestamp, location, audit trail. Proof that service was real.
Continuous history from day one through the entire AMC period. No data loss. No workflow interruption. One platform for the entire service lifecycle.
Servotrak • Customer ExplainerTechnician app works without connectivity. Changes queue locally and sync automatically. No data loss. Service records are always consistent.
Servotrak • Customer ExplainerFrom assignment through completion, transparency is built in at every stage.
Service request creates assignment. Technician receives notification with all details and customer location.
Customer receives SMS with technician name, photo, vehicle details, and live tracking link.
Real-time GPS shared with customer. No surprises. Technician navigates with turn-by-turn directions in-app.
Technician arrives, scans parts (QR verification), performs service, documents with photos and comments.
Customer receives PIN. Shares with technician. Service marked complete. Confirmation sent instantly.
History flows seamlessly into next warranty period or AMC cycle. No gaps. Complete continuity.
The entire flow maintains complete documentation: customer name, technician identity, GPS location, timestamp, parts scanned, photos taken, time spent, customer signature/PIN, and delivery confirmation — all immutable and traceable.
Servotrak • Customer ExplainerGPS location broadcast to customer via secure SMS link. Turn-by-turn navigation for technician. Arrival notification when within 500m of destination.
Each part has unique QR code. Technician scans at point-of-service. Real-time verification against parts database. Blocks counterfeit/expired parts. Logged per service record.
On-site photos of work performed. Parts list with photos. Time spent on-site. Before/after comparison. All synced to cloud immediately (or when online).
One-time PIN sent to customer. Customer shares PIN with technician. Technician enters in app. Service marked complete with full timestamp and GPS lock.
Full functionality without internet. Service records, photos, documentation queue locally. Sync when connectivity restored. No data loss, eventual consistency.
Eliminate fraud. Optimize fleet routing. Reduce warranty disputes. Build customer trust. Complete audit trail for compliance.
Servotrak • Customer ExplainerSkip callbacks with complete documentation. Built-in tools (navigation, parts reference). Earn customer trust through transparency. Work offline, sync later.
Know exactly where their service associate is. Verify parts authenticity. Get complete proof of work. Receive transparent, on-time, exactly-as-promised service.
Servotrak • Customer ExplainerSpecification
Cloud-hosted SaaS. Modular, scalable. Mobile + web + REST API.
Native Android. Online + offline modes with automatic sync on reconnect.
Modern web browser. Windows, Mac, Linux. Responsive design for all devices.
REST. Client ID + Client Secret. Bearer tokens with auto-refresh. Full lifecycle management endpoints.
GPS location update every 30 seconds (configurable). Live tracking links via SMS/email. Timestamp + location on every action.
QR code scanning via smartphone camera. Real-time authenticity check against parts database. Audit trail per part.
PIN-based verification. SMS + email notifications. Digital proof of service with timestamp and GPS lock.
Servotrak • Customer ExplainerPhoto capture, timestamp, GPS. Parts list with images. Work completion notes. Complete on-site record.
HTTPS encryption in transit. Role-based access control. Named-user login. 90-day inactivity lockout. Full audit logs.
Multiple companies, locations, time zones, languages simultaneously.
Service history. Parts audit trail. Technician performance. Customer ratings. Compliance-ready export.
Seamless transition. Continuous history. No data migration. Complete continuity across service lifecycle.
Servotrak • Customer ExplainerServotrak is designed for straightforward integration. Use the hosted platform directly, or plug the REST API into your ERP.
We review your current service workflow, technician fleet, customer notification habits, and any ERP or order systems in place.
Generate your Client ID and Client Secret in Servotrak. Configure the endpoints you want to call. Tokens are issued and auto-refresh on expiry.
Map your existing fields—customer IDs, location codes, technician IDs—to the Servotrak schema. A service profile defines what fields you submit per request.
Run Servotrak alongside your existing workflow on a small pilot. Verify tracking, parts verification, and confirmation before going wider.
Expand to more routes, more technicians, more locations on a schedule that fits your operations team. Reporting and audit logs travel with you.
A typical integration calls four endpoints:
Servotrak • Customer ExplainerServotrak validates each record on submission and creates a service assignment—automatically notifying the technician. The user can pull status per service, update records, and resubmit failed requests. Completion events trigger automatic customer notification.
Servotrak • Customer ExplainerUse Servotrak to move from fragmented field activity to clear, verified, customer-ready execution with a reliable digital trail.